Despite increased financial access overall, the gender gap hasn’t changed much since 2014. And while fintech has potential to empower women, fintech and financial inclusion for women don’t necessarily go hand-in-hand. In a recent op-ed, Caren Robb discusses ways that financial institutions can promote gender-equitable financial inclusion and close the gender gap.
News & Insights Related to Customer Experience
Banco FINCA Ecuador receives Smart Certification for its commitment to client protection
Since its launch in 1993, Banco FINCA Ecuador has been a leader in the country’s responsible finance sector. The Smart Campaign recognized Banco FINCA Ecuador for consistently upholding the highest client protection standards.
Article: A Customer-Centric State of Mind
In a new article, Sergio Alguacil-Mallo discusses FINCA Impact Finance’s innovative strategy for delivering a positive customer experience (CX). FINCA is constantly innovating to remain a leader in responsible financial services.