Future-Focused

At FINCA, we challenge the status quo.

Working with fintech firms across the globe, we take advantage of ever-evolving technology to expand and improve our offerings, streamline delivery and lower the cost to serve our customers.

  • Agency banking networks – FINCA technology powers a network of more than 2,000 banking agents. Many work in remote areas, bringing responsible financial services to their neighbors for the first time.

  • Biometrics – Fingerprint scans allow customers to access their accounts without fear of identity theft. This is a critical service for illiterate and innumerate customers.

  • Cashless and QR code payments – Consumers and merchants alike benefit from the option to make secure transactions without physical cash.

  • Credit scoring and central underwriting – Data-powered credit scoring offers objective and speedy decisions for new and repeat customers. Centralized underwriting improves turnaround time and lowers costs.

  • Digital field automation (DFA) – Using DFA, customer relationship officers collect customer loan information in the field and send it to a central office for processing and underwriting. This real-time data transfer speeds the application process, freeing staff to develop solid customer relationships.

  • Mobile apps and e wallets – These digital platforms allow users to store money, make payments, and conduct financial transactions conveniently and securely via smartphones.

  • Online banking – Online access to essential financial services, combined with individual coaching to build trust, helps us expand our reach to more unbanked people, especially in rural areas.

  • Product Pickers – Our websites are equipped with intuitive product pickers that make it easy for customers to select the product they need. They can also apply online, avoiding a time-consuming and often costly trip to a bank branch.

As we roll out new technology, we remain committed to the quality customer experience that is our hallmark. Centralized call centers improve efficiency while providing warm, personalized assistance at every stage of the customer journey.